Critical
availability
Incident Detail
Northline homepage degradation
Deeper incident coordination lives here: affected company and service context, SLA visibility, timeline, notes, runbook progress, linked tickets, and linked monitoring alerts.
Critical
Opened 11:36 AM
Aylin
11:45 AM
SLA Breached • 4d 8h/30m
Response timing is derived locally from the incident open time and severity target.
Summary
Ongoing incident tied to slow third-party scripts and a failing subdomain dependency.
Affected Company / Site
Incident ownership, notes, and linked requests below all roll up to this account.
northlineclinics.com • Production
Timeline
Incident opened
Cross-region uptime failures and appointment form instability triggered the incident workflow.
CriticalCritical
Aylin • 11:36 AM
Dependency review started
Third-party scripts and DNS targets were isolated for rollback and verification.
CriticalCritical
Ops • 11:39 AM
Notes
Start with third-party script isolation, then verify the dependent subdomain routing before the next check cycle.
Aylin • 11:45 AM
Runbook
Confirm outage scope across primary regions
DoneDisable or roll back risky third-party scripts
OpenValidate appointment flow after remediation
OpenLinked Tickets
Homepage speed regression review
Selin Aras • Aylin
HighIn Progress
Hi team, our homepage feels much slower this morning and we are worried it will affect paid traffic before the campaign push. Can you investigate and let us know if anything needs to be rolled back today?
Linked Monitoring Alerts
Homepage availability degraded
Uptime • 11:41 AM
CriticalCritical
Homepage response crossed outage threshold in two regions.