TIBINT ClientOps

Workspace

Workspace Profile

High-level support workspace identity and fallback operating defaults.

Workspace NameSupport InboxTimezoneDefault Owner / Fallback Agent

Branding / Status

TIBINT ClientOps

Local Preview

Support-operations workspace for Companies, Contacts, Tickets, Incidents, Monitoring, Reports, Settings, and QA.

Team

Team & Roles

Current support agents, account owners, and incident leads in the local workspace model.

Name	Role	Status	Assigned Tickets	Email	Owned Companies	Active Incidents
Aylin	Admin	On Call	1	aylin@tibint.com	1	1
Kerem	Support Agent	Available	1	kerem@tibint.com	1	1
Mina	Account Owner	Heads Down	1	mina@tibint.com	1	0
Deniz	Incident Lead	Monitoring	1	deniz@tibint.com	1	0

Workflow

Support Workflow Defaults

Prepared defaults for ticket intake, SLA expectations, auto-assignment, and internal support communication.

Default Ticket PriorityAuto-assignment

Planned integration. New tickets will eventually route from the future support@tibint.com inbox using ownership and workload rules.

Internal Notes Policy

Internal notes should capture triage context, account risk, owner handoff detail, and any response commitments.

SLA Targets By Priority

High

Respond within 4 hours • same-day resolution target

Medium

Respond within 1 business day • 2 day resolution target

Low

Respond within 2 business days • planned queue follow-up

Customer Reply Signature Preview

Best,
TIBINT Support
support@tibint.com
Managed websites, campaigns, and account operations

Theme

Interface appearance

Theme preference is stored locally in this browser only. The current resolved appearance is light.

Auto

Follow the current computer preference and switch automatically.

Always Light

Keep the workspace bright and editorial at all times.

Always Dark

Keep the current dark operations surface active at all times.

Notifications

Notification Preferences

Local preview notification preferences for the support team. These controls are visual placeholders for future workspace-level notification rules.

SLA risk alerts

Flag tickets that are close to missing response or resolution targets.

Incident escalations

Surface active incident ownership changes and severity escalation events.

New inbound support tickets

Highlight new requests entering the queue from the future support inbox.

Daily account summary

Bundle company health, ticket pressure, and incident status into one daily digest.

Monitoring outage notices

Call attention to new website outages, SSL issues, or DNS degradation events.

Data

Data & Export Settings

Local support reporting defaults, retention expectations, and export posture. These controls are presentational only in the current preview.

Export FormatReport ScheduleRetention PeriodBackup Status

Readiness

System Status / Integration Readiness

Future connection points for inbox intake, monitoring feeds, CRM data, calendar coverage, and export pipelines.

support@tibint.com inbox

Planned Integration

Future inbound ticket source for company, contact, and requester-linked support work.

Monitoring alerts

Planned Integration

Future live alert feed for uptime, SSL, DNS, and website-health signals.

CRM / account data

Planned Integration

Future company and contact sync for account ownership and relationship updates.

Calendar / on-call

Planned Integration

Future operator availability, escalation coverage, and handoff scheduling.

Reporting exports

UI Placeholder

Future shareable support rollups for company health, ticket SLA, and incident impact.